Frequently Asked Questions

Everything you need to know about renting, listing, and staying safe on Weshare.

About Weshare
What is Weshare?

Weshare is a peer-to-peer rental marketplace based in Bangkok, Thailand. It connects people who have items they're not using every day with people who need them temporarily.

Think of it as Airbnb, but for things instead of places. Cameras, bikes, tools, party equipment, camping gear — you name it.

Why Weshare? Why not just buy?

Because not everything needs to be owned. That power drill you'll use twice a year? The camping tent for that one trip? The camera lens for a weekend shoot?

Renting saves money, reduces waste, and gives you access to things you'd never buy. Owners earn from items sitting idle. Everyone wins.

How does Weshare make money?

Weshare earns from optional premium services:

  • Priority Booking (10% fee) — renters pay for guaranteed date reservation
  • Boost (฿29/24h) — owners promote listings to the top of browse
  • Featured (฿99/7 days) — gold badge and priority placement
  • PRO (฿199/mo) — 20 listings, PRO badge, priority support

Basic listing and booking is free. We don't take a commission from your rental payment.

Is Weshare free to use?

Yes! Creating an account, listing items, browsing, and requesting to book are all free. You only pay if you choose premium features like Priority Booking, Boost, Featured, or PRO.

Is Weshare available outside Bangkok?

We're starting in Bangkok. If things go well (and we think they will), we'll expand to other Thai cities and Southeast Asia. Stay tuned!

What Can You Rent?
What can be rented out on Weshare?

Physical items you own that can be safely used and returned. Think:

  • Electronics & cameras
  • Tools & equipment
  • Sports & fitness gear
  • Camping & outdoor equipment
  • Party & event supplies
  • Musical instruments
  • Vehicles (with valid license & insurance)
  • Fashion & accessories
  • Furniture
  • Books & games

If it's a physical item you can hand over and get back — it probably belongs on Weshare.

Can I rent out my pets?

No. Pets are living beings, not rental items. If you need pet-sitting, try a dedicated pet care service. We love animals — that's exactly why they're not on here.

Can I rent out consumables? (Food, drinks, cosmetics)

No. Items must be returnable in the same condition. You can't return an eaten pizza. Consumables, single-use items, and perishables are not allowed on Weshare.

Can I rent out my empty room or apartment?

No — that's what Airbnb is for! Weshare is for movable items, not real estate. We're the Airbnb for things, not places.

Can I rent out my car or motorcycle?

Yes, but both parties must ensure:

  • Valid driver's license
  • Vehicle registration
  • Proper insurance coverage

The renter is responsible for any traffic violations during the rental period. We recommend taking photos of the odometer and any existing damage before handoff.

Can I rent out illegal items?

Absolutely not. Weapons, drugs, counterfeit goods, stolen property, or anything illegal under Thai law is strictly prohibited. Your account will be permanently banned and reported to authorities.

Can I rent out myself? (Personal services)

No. Weshare is for physical items only, not services. Try Fiverr or local job boards for that.

Can I rent out something I don't own?

No. You must be the legal owner of any item you list. Listing stolen or borrowed items is fraud and grounds for permanent ban + legal action.

Can I rent out my WiFi password?

...no. But we admire the entrepreneurial spirit.

Can I rent out underwear or intimate items?

No. For hygiene and safety reasons, intimate personal items are not allowed. Use common sense.

Can I rent out something that's broken?

You must accurately describe the item's condition. If something is partially broken but still usable (e.g. a camera with a scratched lens), disclose it clearly in the description and photos. Misleading listings will get reported and affect your trust badge.

Is there a minimum or maximum rental value?

No minimum or maximum. Rent out a ฿50 book or a ฿50,000 camera. Just set your price fairly — the market will tell you if it's right.

For Renters
How do I rent an item?

1. Browse and find what you need
2. Select your dates on the calendar
3. Click "Request to Book" (free) or "Priority Booking" (10% fee)
4. The owner reviews and approves or declines
5. Chat with the owner to coordinate pickup
6. Pick up, enjoy, return!

What is Priority Booking?

Priority Booking guarantees your dates instantly. When you book with Priority:

  • Your selected dates are blocked immediately — no one else can book them
  • The owner has 24 hours to respond
  • Your card is authorized (held) for 10% of the rental total
  • If the owner approves, the fee is charged
  • If the owner declines or doesn't respond in 24h, you are NOT charged

It's perfect when you really need those specific dates and don't want to risk losing them.

What if I forgot my password?

Weshare uses Google Sign-In, so there's no separate password to forget. Just sign in with the same Google account you used to register. If you've lost access to your Google account, visit Google Account Recovery.

What if the item is damaged or not as described?

Always check the item during pickup and take photos (our app has a photo upload feature for this). If something is wrong:

  • Report the issue immediately through the "Report Issue" button
  • Contact the owner via chat
  • If unresolved, email us at hello@weshare.rent with your booking details

Your pickup photos serve as evidence of the item's condition at the start.

What if the owner says I broke something I didn't?

This is why pickup and return photos exist. Both parties upload photos at pickup and return. These photos are timestamped and stored.

If there's a dispute, Weshare reviews the photo evidence, chat history, and both parties' accounts. We can provide this documentation for a police report if needed.

Can I cancel my booking?

Yes. You can cancel from your My Bookings page. However:

  • Frequent cancellations affect your trust badge and may limit future bookings
  • 3+ cancellations in a short period may temporarily block your account
  • For Priority Bookings that were already approved, the priority fee is non-refundable
How do I pay for the rental?

The rental payment is between you and the owner — Weshare doesn't process rental payments. Common methods:

  • Cash on delivery (COD) — pay at pickup
  • PromptPay transfer — scan the owner's QR
  • Bank transfer

Priority Booking fees and premium services are paid via Stripe (credit/debit card).

What if the owner doesn't show up?

If the owner is unresponsive or doesn't show up for the agreed pickup, report the issue on Weshare. For Priority Bookings, the owner's non-response results in automatic cancellation and no charge to you.

Do I need to verify my phone number?

Yes. Phone verification is required before you can book items. This protects both renters and owners by ensuring every user has a verified phone number. Thai phone numbers (+66) get a special "Thai Phone Verified" badge.

Can I get items delivered instead of meeting in person?

It depends on the owner. Each listing shows the handoff method:

  • 🤝 Meet in person — you meet the owner to pick up and return (safest)
  • 📦 Delivery available — owner ships via Grab/Kerry/courier
  • Both — your choice

If receiving via delivery, we strongly recommend recording an unboxing video on your phone. Keep it for 30 days in case of disputes. Also upload "received condition" photos in the app.

What if the owner sends an empty box or wrong item via delivery?

This is why we recommend meeting in person whenever possible. If you receive via delivery:

  1. Record an unboxing video — this is your primary evidence
  2. Upload photos of what you received immediately
  3. Report the issue through Weshare within 2 hours of receiving
  4. Contact hello@weshare.rent with your booking details and video evidence

We will review and take action on the owner's account. If needed, we can provide records for a police report.

Can I make money with rented items (sub-rent to others)?

No. Sub-renting without the owner's explicit permission violates our Terms of Service. If caught, your account may be suspended. The item was entrusted to you, not for you to profit from.

What if I have an accident while using a rented item?

Weshare is a marketplace — we connect renters and owners but don't own the items. You use rented items at your own risk.

  • For vehicles: make sure you have a valid license and insurance
  • For equipment: check the item's condition before use
  • If an accident occurs, handle it as you would with your own property (contact insurance, police if needed)

We strongly recommend owners disclose any safety concerns in their listing description.

Can I pay the rental fee with Stripe / credit card? I don't have cash.

Stripe is currently used for Weshare's own services (Priority Booking, Boost, Featured, PRO) — not for rental payments between you and the owner.

The rental fee is paid directly to the owner. Most owners accept PromptPay (easy bank transfer via QR), bank transfer, or cash. Just ask the owner in chat which methods they accept before confirming pickup.

We're exploring full Stripe rental payments in the future so everything can be done by card. Stay tuned!

For Owners
How do I list an item?

1. Go to the Owner Dashboard
2. Click "List Item"
3. Add photos (up to 5), title, description, pricing, and location
4. Set a deposit amount and item value
5. Publish — your item is now live on the marketplace!

What is Boost and Featured?

Boost (฿29/24h) — Your listing appears at the top of browse results with a pink "Boosted" badge. Great for quick visibility.

Featured (฿99/7 days) — Your listing gets a gold "Featured" badge and priority placement for a full week. Best for sustained exposure.

Both are optional. Your listing is visible to everyone without them.

What if a renter steals my item?

Theft is a criminal offense. If this happens:

  1. Report the user on Weshare immediately
  2. File a police report at the nearest station (bring rental evidence, chat screenshots, photos)
  3. Contact Weshare at hello@weshare.rent — we can provide booking records and chat logs for your police report

Tips to prevent theft: collect a deposit, verify the renter's identity, use an AirTag tracker (you can indicate this in your listing), and prefer renters with higher trust badges.

What if a renter damages my item?

This is what deposits are for. Document the damage with photos and contact the renter through Weshare chat. If the renter refuses to pay for damages:

  • Report the issue on Weshare
  • File a police report if the damage is significant
  • The renter's trust badge will be affected

Always take detailed photos before and after each rental.

How do I get paid?

You receive payment directly from the renter. Weshare doesn't process rental payments — you and the renter agree on payment method (cash, PromptPay, bank transfer). This keeps things simple and fee-free for you.

How much deposit should I charge?

Typically 20-50% of the item's value. For example:

  • Camera worth ฿30,000 → deposit ฿5,000-10,000
  • Bike worth ฿5,000 → deposit ฿1,000-2,500
  • Power tool worth ฿3,000 → deposit ฿500-1,000

You can charge 100% of the item value as deposit, but it may discourage renters. Most successful owners find 30-50% hits the sweet spot.

What if a renter swapped parts on my item?

This is rare but serious. To protect yourself:

  • Take detailed photos of serial numbers, unique marks, and key components before every rental
  • Use tamper-proof stickers or labels on removable parts — if the sticker is broken on return, you'll know
  • Check serial numbers on return

If you suspect part swapping, report through Weshare with photo evidence. We'll review and take action on the renter's account.

Should I offer delivery or meet in person?

We strongly recommend meeting in person, especially as a new owner. Benefits:

  • You can verify the renter's identity
  • Both parties inspect the item together
  • Collect deposit in person
  • Much harder for either party to scam

If you do offer delivery:

  • Record a video of yourself packing the item — show the item working, then packing it into the box
  • Use tamper-proof tape or stickers so the renter can verify the box wasn't opened in transit
  • Get a tracking number from the courier

New owners should build trust with in-person meetups first. Consider enabling delivery after you're "Verified" or "Trusted."

What if the renter claims they received nothing via delivery?

This is why we recommend meeting in person. If you ship via delivery:

  • Always record yourself packing the item (video proof)
  • Use a courier with tracking (Grab, Kerry, Flash Express)
  • Keep the tracking receipt
  • Use tamper-proof packaging

If a renter falsely claims non-receipt, provide your packing video and tracking number to Weshare. We'll review and take action.

Can I ask to hold a renter's ID or passport?

No. Holding someone's passport is illegal in Thailand.

You can ask to see their ID for verification, and you may photograph it with their permission. But you cannot hold the physical document. Weshare's phone verification and trust badge system already help verify renters.

How do I get paid as an owner?

You receive payment directly from the renter.

Can a renter say they already paid Weshare for the rental?

This is a scam.

What if I'm going on holiday? How can I block my dates?

You have two options:

  • Block specific dates — Go to My Items → click 📅 Availability on any listing → tap dates to block them.
  • Pause all listings — Go to My Items → click "⏸ Pause All Listings" at the top.
Trust & Safety
How does the trust badge system work?

Every user starts as New and earns higher badges through successful rentals:

  • New — 0 completed rentals, limited to 1 active booking
  • Verified — 1+ completed rentals with 3.5+ rating, up to 3 active bookings
  • Trusted — 5+ completed rentals with 4.0+ rating, up to 5 active bookings

Priority Booking has no booking limit — it's unlimited regardless of trust level.

What if the owner asked to hold my ID or passport?

Never give anyone your passport. Holding someone's passport is illegal under Thai law. If an owner insists on holding your ID or passport as deposit, decline the rental and report them on Weshare.

You may show your ID for verification purposes, but they cannot keep it.

How do I report a user?

Visit the user's profile and click "Report User." Select a reason and add details. We review all reports within 24 hours. Serious violations (theft, fraud, harassment) result in immediate account suspension.

Why do you need my phone number?

Your phone number is how we verify you're a real person, not a bot or fake account. It protects both renters and owners by ensuring accountability.

We never share your phone number with other users — they only see whether you're verified and whether it's a Thai number.

Without phone verification, you cannot book items or list them. This keeps the community safe.

How is my phone number related to law enforcement?

In Thailand, all SIM cards are registered with a national ID or passport. This means every phone number is traceable to a real person.

If someone commits theft, fraud, or other crimes through Weshare, their verified phone number can be used by police to identify them. This is a powerful deterrent — and one of the reasons we require phone verification.

We will only share user data with law enforcement when presented with a valid legal request (police report, court order). See our Privacy Policy for details.

How does Weshare protect my data? (PDPA)

We follow Thailand's Personal Data Protection Act (PDPA):

  • Your personal data is only used for the platform
  • Deleted accounts are soft-deleted with 90-day data retention, then permanently removed
  • Your phone number is never shown to other users — only verified status is displayed
  • See our full Privacy Policy for details
Should I worry about hygiene?

For personal items like helmets, camping gear, or fashion accessories — yes, hygiene matters.

  • Owners: clean items between rentals and mention your cleaning practices in the listing
  • Renters: ask the owner about cleaning in chat before booking if it's important to you

If an item arrives in unsanitary condition, report the issue and mention it in your review.

How to file a police report in Thailand?

If something goes wrong (theft, damage, fraud):

  1. Go to the nearest police station
  2. Bring your ID/passport and evidence (screenshots of chat, booking confirmation, photos)
  3. File a report — you'll receive a case number
  4. For tourists: call the Tourist Police Hotline: 1155 (English available 24/7)

Weshare can provide booking records and chat history to support your report. Email us at hello@weshare.rent with your case number.

What if there is a natural disaster?

Both parties should communicate via Weshare chat. Rentals can be cancelled by either party with "Personal emergency" as the reason. In extraordinary circumstances, Weshare may waive cancellation penalties on a case-by-case basis.

Payments & Receipts
What payment methods are accepted?

For Weshare services (Boost, Featured, PRO, Priority Booking):

  • Credit/debit card via Stripe (Visa, Mastercard, JCB, etc.)
  • PromptPay QR (manual verification)

For rental payments between renter and owner: cash, PromptPay, bank transfer — agreed directly between both parties.

Will I receive a receipt?

Yes. For every payment made through Stripe, you'll receive an email receipt with:

  • Receipt number
  • Date and description
  • Amount with VAT breakdown

Receipts are sent automatically to your registered email.

Is VAT included?

Yes. All prices on Weshare include 7% VAT. For example, a ฿29 Boost includes ฿1.90 VAT. This is shown on your receipt.

Can I get a refund?

Priority Booking: If the owner declines or doesn't respond in 24 hours, you are not charged (the card hold is released automatically).

Boost/Featured/PRO: These are non-refundable once activated. If you experience a technical issue, contact hello@weshare.rent.

Do you provide insurance?

No, Weshare does not currently provide insurance. For high-value items, we recommend owners consider personal property insurance. For vehicle rentals, standard motor insurance applies.

We may offer optional rental protection in the future.

Ratings & Reviews
What if I get a low star rating?

A single bad review won't destroy your profile. Your trust badge is based on your overall average rating across all rentals. Focus on completing more rentals with good service and your average will improve.

If you believe a review is unfair or fraudulent, contact hello@weshare.rent.

Can I edit my rating?

Yes — you have 48 hours after submitting a review to edit it. After that, reviews are permanent. This gives you time to reconsider while preventing manipulation.

Still have questions?

We're here to help. Drop us an email at hello@weshare.rent